It is important to us that our customers are completely satisfied with their purchases. If for some reason this is not the case, we are happy to exchange or refund items purchased within the conditions below:
After we deliver
Change your mind within seven (7) days of purchase
We will issue you a full refund, provided delivery has not been made. If delivery has been completed, our customers will receive a refund less a collection charge of S$50.00. Goods must be returned to us in a saleable condition and we reserve the right to make reasonable deductions from the amount refunded to you if there are signs of wear and/or damage to the goods. Please see below for details on Receiving your Refund.
If seven (7) days have passed since the purchase, 5L-2F has no obligation to accept a return or offer an exchange, refund, or credit, though it is at our discretion to do so. Please see below for details on Missing, Damaged, or Incorrect Goods.
There will be no exchange or returns on bespoke goods.
There will be no exchange or returns for goods that we have modified based on request from our customers. Although we have no obligation to take back these goods, it is at our discretion to do so with the incurrence of a 50% restocking fee.
Please bear in mind that computer browsers may present colours slightly differently and colours will appear differently according to your screen. Some of the product images displayed on the internet are a representation only and we recommend you verify with us prior to ordering if you are unsure.
Missing, Damaged, or Incorrect Goods
All delivery items will have a Delivery Order to be signed upon receipt of items at the point of delivery; thus acknowledging that the items are received in good condition and not damaged. However, should our customers discover an issue with an item after our delivery team has completed delivery, 5L-2F must be informed of the issue by writing within 24 hours. Should the items be found to be damaged, faulty or incorrect, 5L-2F will provide our customers with a repair or a replacement. If we cannot repair or replace the item, we will issue a full refund. 5L-2F shall reserve the right to determine the best course of action.
The style and originality of our furniture comes from the natural materials used. Any indentations, blocks, and fillings are part and parcel of wood, particularly reclaimed wood. These differences in colour, texture, and grain add to its character. We neither try to hide these, nor select timber without these unique markings.
We will not accept returns or exchange items based on the character of wood or what we deem reclaimed teak markings.
Handmade and Hand-finished products
Every effort is made to ensure that the products we supply correspond as closely as possible to the samples displayed at our showcases or online, but due to the handmade and hand-finished nature of many of our products there might be slight variations.
We will not accept returns or exchange items based on variations that are a result of the item being handmade or hand-finished.
Most of our fabrics are created from natural materials, therefore there can be slight variations between batches. The most common variation is that of colour – though the actual variation is often almost negligible or very slight.
We cannot accept any responsibility for fading or discolouration, due to exposure to direct or indirect sunlight. Sunlight will always affect fabric colour. Different fabrics, dark or light fade or discolour at different rates.
Receiving a refund
Once your return has been processed, you will receive your refund, less any charges, via cheque within 14 working days. Please note no refunds are processed via Paypal.