Orders can be placed via our website. Once you have placed your order successfully, you will receive a confirmation email. We will contact you within 24 hours to schedule delivery. Your purchase is only confirmed when you receive a call from us to schedule delivery.
If you are placing your order online, you will not be able to modify or cancel once payment has been processed, please contact us directly to make any changes. Please see “How to pay“ for more details.
Should you have an issue placing your order, do not receive a confirmation email, or would prefer to place your order via phone, we are happy to assist, please contact us.
5L-2F reserves the right to accept, limit or refuse an order or delivery to any individual or company for any reason.
5L-2F is about individuality. While we will offer as many products as possible online, due to the unique nature of many of our products and the constant movement of stock, there will be time, some of may not available online. If you have seen something in our showroom that you would like purchase, but cannot find it online, please contact us.
If you are interested in purchasing an item that is not currently in stock or is custom-made, please contact us.
Please note that occasionally containers, shipments, and customized items can be delayed or take longer than originally expected due to circumstances outside of our reasonable control. We will do our best to keep you informed as to updated schedules, this will be at the discretion of 5L-2F.
It is possible to shop online from all countries, however we only deliver within mainland Singapore. Please see “When we deliver?” for more details.
We try and provide as much information on our website as possible to facilitate the purchasing experience for you, however if you have further questions, please do not hesitate to contact us.
All prices include GST and every effort is made to ensure the complete accuracy of our website, however some prices or details may change from time to time and it is possible that errors may occur.
Please note that the measurements of all products will be as precise as possible, but they are approximate. We will do our best to correct any errors, but we cannot be responsible for any losses incurred. We reserve the right to make changes to our products and product information or discontinue items at any time without notice.
Please bear in mind that computer browsers may present colours slightly differently and colours will appear differently according to your screen. Some of the product images displayed on the internet are a representation only and we recommend you verify with us prior to ordering if you are unsure.
If on delivery, you have received a faulty or incorrect item, please contact us. For more details, please see “After we deliver”.